We have been in business for over 50 years and we pride ourselves on having business partners, not customers. We act as your employees when we're answering your calls. Your customers are our customers. This mindset is what really sets TeleCourier apart. We take calls for our Chicago answering service business partners, partners throughout Central Illinois, and the rest of the nation.
When we say “Nothing is more important than your customers’ calls”, we mean it. We are dedicated to providing an extraordinary level of service for our customers. Our operators and dispatchers are trained in effectively answering calls and are monitored closely to ensure satisfaction. We constantly record and monitor each employee’s calls, and go over random calls with them each pay period, providing consistent and ongoing coaching. If a mistake were to occur, we sit with the employee to determine the cause, and try to put things in place to reduce the possibility of another occurrence. We’re known for our unrelenting pursuit of perfection.
Since you've taken the first step into reading more about TeleCourier, you already know the importance of answering services and call centers. We won’t go into the benefits such as callers not hanging up on voicemail, knowing your calls will be answered, generating more income, and providing you with peace of mind. Whether you are looking for traditional answering services, call center services, order taking, or even appointment scheduling you can trust TeleCourier to be your business partner.
To prove that you can trust us, we offer free trials to anyone who would like to experience the type of service a truly dedicated group of professionals can offer.
Review our website for industry specific solutions or call Matt at 800-548-6937 to ask questions and learn about the solutions we can offer your business.