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Find tips and tricks to improve your customer service skills! Our blog is updated by veteran Answering Service operators and focuses on improving telephone customer service across the board. Read up on the techniques our staff uses to handle our clients' customer calls with care, compassion, and empathy.

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What is an Answering Service?

Search “Answering Service” in Google. After skipping through half a dozen ads, you’ll find links to various services offering “Virtual Receptionists” and “Live Call Answering Service” but what, exactly, does that mean?

An Answering Service is pretty much exactly what it sounds like. We’re an inbound (primarily) call center that picks up the calls businesses would otherwise miss for a variety of reasons: it’s after hours, the office has too many calls coming in, there’s trouble with the phone lines, the receptionist needed just five minutes to run to the bathroom, and so on.

We answer your phones when you can’t, for whatever reason. We’re here twenty four hours a day, seven days a week, three hundred and sixty five days a year. Our operators are 100% real people (we’ve had them tested. Don’t worry.) And being distinctly human - compassionate, caring, and professional on the phone with our callers is a core value of our company.

So do you need an answering service? Most businesses don’t know they do, but consider this:

-      Do you take multiple calls during the day and are you missing some due to the high volume? No-Answer-Transfer is a simple, cost-effective way to make sure you customers are taken care of in a timely manner.

-      Does your office close down for lunch?Instead of having your customers or patients talk to an emotionless answering machine voice, they can talk to a live person who can answer their questions and deliver a message.

-      Does your office or business offer after-hours emergency services? Any service such as HVAC, nursing, plumbing, ambulance transfer, doctors, funeral directors, technical support, and more. The world doesn’t stop just because the clock hits 5. Let your customers know they can reach you at any time.

-      Automated calling trees make for frustrated callers. Alright, that wasn’t a question, but getting stuck in the phone tree is considered a customer service nightmare. Avoid that by sending your callers directly to a live person!

If any of these apply to you and your business, consider hiring an answering service. Give your customers the reassurance that comes with talking to a live operator. We provide that small extra step in customer service: your customers know right away that their concerns are being heard, and that their problems will be solved. 
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Saturday, 23 September 2023

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